SHIPPING INFORMATION

Depending on the contents, our primary method of shipping for United States Postal Service USPS. Therefore it is important that you provide a valid street address. Special arrangements for alternative shipping methods can be made by contacting us.

 

All orders are processed on normal business days (Monday - Friday) Please allow 3-4 business days for your order to be packaged and shipped. We respect your privacy. All orders are shipped in plain packaging.

 

 

RETURN & EXCHANGE POLICY

We return or exchange for STORE CREDIT only, please order carefully.

To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid (saliva, semen, urine, blood, etc).  Once these items leave our warehouse, we consider them to be used and non-resalable.

These items include (but we are NOT limited to):

ANY dildo or vibrator.

ANY enema kits.

ANY sound set.

ANY item that breaks the surface of the skin.

ANY item that is inserted into the penis, vagina or anus.

ANY gag/dildo combination.

ANY chastity device.

 

All products are warranted by us for 30 days from the invoice date. If any product is found DEFECTIVE within that 30 day period, please contact us for an exchange. We will exchange ANY defective item for that same item only.

We will be glad to exchange NON-DEFECTIVE items that do not constitute a health risk for 30 days from the invoice date. All NON-DEFECTIVE returns will be issued Store Credit for the amount of the item.

The customer is responsible for the cost of all shipping charges, unless item is defective.

How to arrange your return or exchange: Please contact us at email@braxtonuniversal.com  to obtain approval for your exchange. Returns will NOT be accepted without an RMA (Returned Materials Authorization) number. For faster service, please provide the following information when requesting an RMA number: customer name, invoice number, and nature of the problem.
All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. We strongly recommend you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
 

Cancellation Policy

Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. Please order carefully.